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Download | Configuring/Using the accelerator | Troubleshooting

If your user name and password will not log you on to the Accelerator, make sure you are using all

lower case letters with no spaces, and that you are using your dial-up user name, not your email address.

If you still cannot connect you'll need to contact technical support at support@ultraplix.com or by calling (509) 685-0403

If you are unable to view web pages or get email while online with the accelerator, try turning the accelerator off.

Right click the icon in the system tray.

(Lower right of your desktop by the time.) You'll see the following menu:

Left click "Stop Plix"

Once disabled the Accelerator icon should change to red like this.

Try to refresh or pull up a new web page and check your email. If everything works, then our Accelerator server may be down.

Try right clicking and starting the Accelerator a little later or contact technical support.

If you still can't view sites, try shutting down your computer completely. Power it back up and try connecting to the Internet.

Once connected you may need to re-enable the accelerator.

Right Click the Accelerator Icon

Left Click Start Plix

The Accelerator makes things seem even slower.

Keep in mind that if a site you are visiting has a lot of pop-up ads, then there will be
some delay in the page loading as the accelerator processes and stops the pop-ups.
The accelerator isn't slowing the page, but rather stopping the pop-up ads is.

If you have a lot of pop-up ads on any page you visit, or your homepage seems

to change on it's own, then you should contact Internet Xpress technical support

as you may have some sort of spyware or malware on your computer.
 

The picture quality on websites is poor.

If you want to see a picture or pictures on a website at original quality,

you don't need to adjust the accelerator settings!

(If you want to adjust Accelerator picture quality SEE BELOW)

Simply right click the image and left click "Show Original Image" for a single image

or left click "Show all Original Images" to see all pictures on a page at original quality.

To adjust Accelerator picture quality. Right click the Accelerator. Left Click Settings

The first option "Image Quality" allows you to adjust the picture quality.

The more picture quality the lower the acceleration. Adjust this to your liking.

Click OK

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